As a regulated financial intermediary, SB Systems offers a secure and innovative on-ramping service to acquire digital assets and currencies under the brand 'swap-bridge.com'. Due to the streamlined exchange process, it is also very easy to use. If you have any questions, please feel free to contact us.

Yes, you will need to have your own wallet. As we function separately from any exchange platform, we do not provide our own wallets. You must have a wallet address to start the exchange process; otherwise, we will not know where to send the virtual assets.

If your bank declined the transaction, we recommend contacting your bank directly and informing them that you made the transaction intentionally and with full awareness. In many cases, banks can approve the transaction after such clarification. If you continue to experience problems, please contact our customer service team, and we will do our best to assist you.

To provide a streamlined and simple exchange process, we currently specialize in one-way transactions from fiat to virtual assets. As a result, withdrawals in fiat currencies are not possible.

The duration depends on several factors, particularly the time it takes for your payment to be received. Using real-time bank transfers or inline payments can significantly speed up the process. Typically, it takes about five minutes to complete our initial process, including the transfer of the transaction amount. Please note that additional documents might be required to process your request.

This depends on the utilization of the Bitcoins network. It should be noted here that due to the decentralized nature of bitcoin, a mining fee is necessary to give bitcoin miners an incentive to protect the network. We generally transfer bitcoin transactions with low mining fees. The more stressed the Bitcoin network is, the longer it takes for transactions to be confirmed. In the unlikely event that transactions are not confirmed in a reasonable amount of time, we can always increase the transaction fee to have the transaction confirmed in an adequate amount of time. If you have been waiting for confirmation for a long time, please contact our support. We will take care of it.

No, we only offer our service to individuals at the moment. If you are interested in a service offer for legal entities, we will be happy to assist you on an inquiry basis.

We need the correct payment reference to accurately assign the transaction to the corresponding order. Additionally, the bank transfer serves as part of the verification of your account, which occurs automatically in the background. Therefore, using the correct payment reference is essential.

Some traditional banks remain skeptical about Bitcoin and other digital assets. Consequently, they have implemented systems that automatically send alerts when transactions are made to certain types of businesses, including cryptocurrency exchanges. It is important to emphasize that this does not imply that our company is fraudulent or engages in unsafe practices.

We understand that such warnings can be unsettling. However, it is important to recognize that these alerts are often generic in nature and do not reflect the actual circumstances or integrity of our business. As an EU-regulated company, we are required to adhere to strict security and compliance standards to ensure the protection of our customers.

If you wish to submit a complaint or request a recall of a payment you have made, you can contact our support team at any time. They will be happy to take care of your request. Please therefore contact them by email: [email protected].

Please note that for technical reasons we cannot reverse an excited transaction on the blockchain. In this case, we can provide all information about the transaction upon request via the above email address.